Practice Transformation Institute (PTI) will soon start an
innovative Continuing Medical Education (CME) monthly series called Advancing
the Patient Experience of Care. The six-part series is designed to identify and
develop the skills essential for providing a positive patient experience of
care within the clinical setting. A patient’s experience is enhanced through
effective communication, obtaining patient feedback, interacting with diverse
generations, using the spirit of motivational interviewing (MI) and MI tools,
and exhibiting cultural competency and humility. Using measurement in
determining areas for quality improvement in the patient experience of care
will be explored.
Here is a quick look at the series schedule and what will be
covered.
January 22, 2025, Part One: Impact of Effective
Communication
- Describe the link between the Quintuple Aim, the Chronic Care Model, and the patient experience of care
- Explain the four essential parts of communication: sender, receiver, message, feedback
- Discuss active listening as essential to effective communication
- Demonstrate the use of feedback to improve the patient experience of care
February 26, 2025, Part Two: Multi-Generational
Approach
- Identify the five generational groups within the patient population
- Describe the traits and characteristics of five generational groups
- Create two communication strategies that reflect generational differences in the practice setting
March 26, 2025, Part Three: Spirit of Motivational
Interviewing
- Define motivational interviewing
- Describe the four components of the spirit of MI (partnership, acceptance, compassion, empowerment)
- Discuss how using the spirit of MI will lead to increased patient engagement and self-management
- Create a plan to improve one’s use of one component of the spirit of MI
April 23, 2025, Part Four: Using Motivational
Interviewing
- Describe three of the five basic tools of MI (open questions, affirmations, reflections)
- Identify situations in which one would use each of the tools described
- Discuss why the spirit of MI is necessary to effectively use the tools of MI
- Demonstrate use of the three basic tools discussed in this activity within a case study
May 28, 2025, Part Five: Cultural Understanding
- Define culture
- Differentiate between cultural competence and cultural humility
- Discuss why it is important to be both culturally competent and exhibit cultural humility in a health care setting
- Identify how effective communication and use of MI skills support cultural humility
- Develop a plan to enhance cultural humility impacting a significant culture within one’s practice
June 25, 2025, Part Six: Using Data
- Identify common surveys/questionnaires that measure patient experience of care
- Describe how to use information from patient experience of care surveys/questionnaires to improve processes within the clinical setting
- Identify methods to increase response rates to routine patient experience of care surveys/questionnaires
- Discuss the impact of patient experience of care on quality of care measures
These live virtual CME activities start January 2025 and
will go through June 2025. Each activity will be on the 4th Wednesday of each
month for 90 minutes with two choices for attendance, either from 7:30 AM –
9:00 AM or 12:00 PM – 1:30 PM. Each activity may be taken separately for 1.5
AMA PRA Category 1 Credits™. If all six activities are attended, 9 AMA
PRA Category 1 Credits™ may be claimed. The greatest benefit will be
realized by attending the entire series.
Michigan certified physician assistants (PAs) can use
continuing medical education (CME) activities for physicians to meet their
licensure requirements. The Michigan Board of Nursing accepts AMA PRA
Category 1 credit(s) for nurses with one AMA PRA Category 1 credit
being equal to one contact hour.
We invite you to join us for this great monthly series.
Please see the link below for registration. If you have any questions or
request further information, please contact yyang@transformcoach.org or hkinkle@transformcoach.org.
More information and registration:
https://transformcoach.org/learning-solutions/advancing-the-patient-experience-of-care-series/
The Practice Transformation Institute is accredited by the
Michigan State Medical Society to provide continuing medical education for
physicians.
Practice Transformation Institute designates this live course
for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should
claim only the credit commensurate with the extent of their participation in
the activity. (Each live course is awarded CME)
