Motivational
interviewing (MI) is:
- a collaborative conversational style for strengthening a person’s own motivation for commitment and change
- a particular way of talking to people about change and growth to strengthen their own motivation and commitment
Empathy is key to MI. It is all about listening and trying to understand the client’s/patient’s reality. MI focuses on the client/patient as a person and puts you in their shoes. The attention is placed on the client’s/patient’s concerns to help gain an understanding from their perspective. It is about their personal choice and the right to choose what is best for them. You are their guide as they find insights into their own issues. The ultimate result is shared decision-making and a positive patient experience.
Please join us for the two activities in our six-part CME series that will enhance your knowledge of MI in order to create the positive patient experience for which we all strive.
Part Three: Using the Spirit of Motivational Interviewing
in Creating a Positive Patient Experience
Wednesday, March 26, 2025
This activity will build on foundational communication skills by focusing on using the components of the spirit of MI (partnership, acceptance, compassion, empowerment) in helping to engage the patient actively in their health care. Opportunities to use these skills within the clinical practice setting to promote patient self-management will be discussed.
Part
Four: The Importance of Using Motivational Interviewing Tools in Creating a
Positive Patient Experience
Wednesday, April 23, 2025
This activity will build on the spirit of MI by identifying specific tools within MI (open questions, affirmations, reflections) that can be used to engage the patient in ways that enhance their experience of care. Acting within the spirit of MI, use of these MI tools will help to address patient ambivalence for change and move toward effective self-management. Examples of how these tools may be applied in a clinical practice setting will be discussed.
Overall, this six-part series is designed to identify and
develop the skills essential for providing a positive patient experience of
care within the clinical setting. A patient’s experience is enhanced through
effective communication, obtaining patient feedback, interacting with diverse
generations, using the spirit of motivational interviewing (MI) and MI tools,
and exhibiting cultural competency and humility. Using measurement in
determining areas for quality improvement in the patient experience of care
will be explored. These live virtual CME activities will go through June 2025.
Each one will be on the 4th Wednesday of each month for 90 minutes with two
choices for attendance, either from 7:30 AM – 9:00 AM or 12:00 PM – 1:30 PM.
Each activity may be taken separately for 1.5 AMA PRA Category 1 Credits™
if not already registered for all six. Please see the link below for
registration.
Target Audience: Physicians, advanced practice providers, nurses, social
workers, pharmacists, CHWs, and other members of the healthcare team
https://transformcoach.org/learning-solutions/advancing-the-patient-experience-of-care-series/
