Goal Attainment Sure Feels Good!

In September’s blog, PTI wrote about Carla Irvin and Lisa Allen’s travels to Austin, Texas for NCQA PCMH Recognition program training. Our January blog was about setting and attaining goals. How do these two blogs tie together? One is on education and the other on attaining goals. Carla and Lisa set a goal, accomplished it, and are starting 2014 as NCQA PCMH Certified Content Experts. Attainment of this credential was no easy task. It required completing two NCQA educational seminars and then studying for and passing a rigorous exam. A commitment to continuous learning and recertification to maintain the credential is also required.

NCQA offers the most widely known patient-centered medical home (PCMH) program in the country, the NCQA PCMH Recognition program. In an effort to help practices and other interested parties identify experts with a demonstrated understanding of the NCQA PCMH Recognition program and to provide professionals with a way to validate their knowledge base, NCQA developed the PCMH Content Expert Certification (CEC) program. 

“Certified NCQA Patient-Centered Medical Home Content Experts receive thorough training and demonstrate in-depth knowledge to assist organizations applying for NCQA PCMH Recognition,” said NCQA President Margaret E. O’Kane.  

With the comprehensive knowledge Irvin and Allen gained about the requirements, application process and documentation of the NCQA PCMH Recognition Program, they can now help practices reach their goal of attaining this important national achievement. PTI can assist individual offices or organizations pursue transformation to a patient-centered medical home through group classes, one-on-one practice coaching or readiness evaluations.  


NCQA is a private, non-profit organization dedicated to improving health care quality.