Fantastic February

If you aren’t a winter person February can be less than fantastic. It can be dreary and cold and feel like it lasts forever. One way to get through the rest of winter is to move forward with some enjoyable and achievable goals to get over the winter hump. If a beach goal to the Caribbean isn’t working out this year, then think about a learning goal to acquire new knowledge and skills.

PTI’s CME six-part series called Advancing the Patient Experience of Care started on January 22. This first CME activity was called The Impact of Effective Communication on the patient experience of care and explored the Quintuple Aim, the Chronic Care Model, the four essential parts of communication, elements of effective communication, and the use of feedback to improve the patient experience of care. Although Part One of the series has been completed, it is not too late to sign up for the remaining five activities.

Part Two of the series will be on Wednesday, February 26 and is called Patient Care Experience Using a Multi-Generational Approach. This activity builds on the communication theme from Part One. Identifying the six generational groups within the patient population and their traits and characteristics will help health care providers with their communication strategies with the generational differences in the practice setting. Knowing the differences between how each generation communicates can avoid misunderstandings and barriers, thus enabling improvement in interactions.

Overall, this six-part series is designed to identify and develop the skills essential for providing a positive patient experience of care within the clinical setting. A patient’s experience is enhanced through effective communication, obtaining patient feedback, interacting with diverse generations, using the spirit of motivational interviewing (MI) and MI tools, and exhibiting cultural competency and humility. Using measurement in determining areas for quality improvement in the patient experience of care will be explored.

These live virtual CME activities will go through June 2025. Each one will be on the 4th Wednesday of each month for 90 minutes with two choices for attendance, either from 7:30 AM – 9:00 AM or 12:00 PM – 1:30 PM. Each activity may be taken separately for 1.5 AMA PRA Category 1 Credits™ if not already registered for all six.

We invite you to sign up now for this great monthly series. Please see the link below for registration.

https://transformcoach.org/learning-solutions/advancing-the-patient-experience-of-care-series/

PTI’s next Community Health Worker Program will begin on March 3, 2025 and end on May 19, 2025. Live virtual webinars will be via ZOOM on Mondays and Thursdays from 9 AM – 4 PM. Two days a week will get you through the program at a quicker pace. PTI is authorized by IACET to offer 0.6 CEUs for this program. (Each individual session is 0.6 CEUs.) The program teaches the National C3 Council skills and health knowledge necessary to function as a CHW in a variety of community settings. This robust training offers teaching excellence along with a leading-edge curriculum that supports the participants in achieving the learning objectives of the program. The program offers formal instruction over eighteen sessions, practical experience/assessment tools, and homework assignments.

***PTI is an approved provider of CHW training by the Michigan Department of Health and Human Services (MDHHS). This approval followed a rigorous application process and more than two years of PTI providing CHW training through community and health system partnerships and support. We are one of the CHW training programs approved by the state, but we are the only organization with the coveted IACET accreditation.

https://transformcoach.org/learning-solutions/community-health-worker-chw-program/

https://transformcoach.org/wp-content/uploads/2024/10/PTI-CHW-Course-Calendar_Spring-2025.pdf

PTI is starting a new program in March called Community Health Worker Sustainability. CHWs are an essential part of a health care, social services, or community-based organization team. They bring knowledge and skills that enhance the quality and experience of their patients’/clients’ care. How are they best integrated into those teams? What sources are available to reimburse the services they provide to sustain their role within an organization or provider practice?

This new two-part program will:

• Identify services for which a CHW can bill
• Explain the requirements for billing the primary payors in Michigan
• Discuss how to utilize HCPCS codes to report services provided
• How ICD-10 CM Z-codes are used to report SDOH
• Identify documentation requirements
• Discuss potential functions and workflow in the organization setting, and more

This live virtual program will be in two parts on March 7 and March 14, 2025 from 9 AM – 1 PM. PTI is authorized by IACET to offer 0.8 CEUs for this program.

Registration link: https://cvent.me/94KqQ4

If you have any questions or need further information about our programs, please contact yyang@transformcoach.org or hkinkle@transformcoach.org.

PTI offers a wide range of educational programs for all types of health care professionals. We know the benefits of working collaboratively on interprofessional teams and how they help improve patient outcomes.